Overview

This Refund & Cancellation Policy applies to self-serve PlanMagnet subscriptions (Free, Pro, and Business). Enterprise customers are governed by their signed Order Form and Master SaaS Agreement (MSA) at https://burdenoff.com/contracts/planmagnet/PLA-LEGAL-001, which prevail over this policy.

PlanMagnet is per-editor priced — only people who create or change work (editors) are billed; viewers and commenters are free on every tier. Refund and cancellation mechanics apply to paid editor seats.

For full terms, see the Terms of Service §4 (Plans, fees, taxes, refunds). Current plan pricing, billing cadence, and currencies are described in our Pricing page.

Cancellation

Free plan: No cancellation is required. Free accounts may be deleted by the account owner at any time. No card is on file.
Pro (monthly or annual): Cancellation takes effect at the end of the current paid billing period unless local law requires otherwise. Access to paid features continues until the period ends.
Business (monthly or annual): Cancellation takes effect at the end of the current paid billing period unless local law requires otherwise. A 14-day Business trial can be cancelled at any time before it converts, with no charge.
Enterprise: Governed by the signed Order Form and MSA (typically an annual term; dedicated tenant / self-host commitments may carry a minimum term and auto-renewal as stated in the Order Form).

You can cancel your subscription from the PlanMagnet billing settings page (Settings → Billing) or by contacting [email protected]. Pause / hibernate requests are reviewed case by case by support; the default behaviour is cancel-at-period-end.

Refund eligibility

Plan	Refund policy
Free	No payments; no refunds applicable.
Pro	30-day money-back guarantee on the first paid transaction.
Business	30-day money-back guarantee on the first paid transaction (monthly or annual).
Enterprise	Refunds are contractual only, per the Order Form / MSA.

Conditions

The refund guarantee applies to the first paid transaction on the account.
Refunds are issued to the original payment method in the original charged currency. Local-currency value may differ from the original due to FX movement.
Refund processing time depends on the payment provider (typically 5–10 business days). Indian and regional payments are processed via Razorpay; international payments via Stripe.
Taxes and payment-provider fees are refunded where the underlying processor and applicable law permit.

Not eligible

Renewals or subsequent charges after the first paid transaction.
Add-ons (extra automation runs, storage, integrations, analytics, support packs), marketplace purchases, or paid template/plugin fees.
Accounts terminated for violation of the Acceptable Use Policy (AUP) at https://burdenoff.com/contracts/planmagnet/PLA-LEGAL-005 or the Terms of Service.

Statutory and contractual exceptions

Beyond the money-back guarantee above, refunds also arise in these cases, consistent with the Terms of Service:

Termination for our uncured material breach. If you terminate because of Timecampus's uncured material breach, you receive a pro-rata refund of prepaid, unused Fees (Terms §4.8, §14).
Material reduction of generally-available functionality. If we materially reduce GA functionality during a paid Subscription Term, we give 30 days' prior notice; if you terminate within 30 days of that notice you are entitled to a pro-rata refund of unused, prepaid Fees (Terms §2.1).
Change of Terms. If we make a material change to the Terms and you terminate the affected plan before the effective date, we refund any prepaid, unused Fees on a pro-rata basis (Terms §15).
Statutory consumer protections under the Indian Consumer Protection Act, 2019 (and equivalent local law) are preserved and are not limited by this policy.

Product-defect and exception refunds

If a confirmed product defect prevents meaningful use of PlanMagnet and the defect cannot be remediated in a commercially reasonable timeframe, support may escalate a prorated refund or service credit for approval — including for paid annual customers mid-cycle. These are reviewed case by case and require documented evidence.

Data after cancellation

On downgrade or cancellation, your Customer Data (projects, work items, boards, sprints, roadmaps, comments, time entries, attachments, configurations) becomes export-only for 30 days before deletion, so you can retrieve it. Export is available from the account settings page.

How to request a refund

Email [email protected] from the email address associated with your PlanMagnet account.
Include your workspace/organization name, plan (Pro or Business), billing entity/invoice reference, and date of purchase.
Describe the reason for the refund request.

Support will acknowledge the request within 2 business days and process eligible refunds within 10 business days.

Billing entities

Self-serve payments are invoiced by one of two Timecampus entities, identified at checkout:

Timecampus Technologies Private Limited (India) — Indian and other regional payments, via Razorpay.
Algoshred Technologies Corp (Delaware, USA) — international payments, via Stripe.

Payment to either entity discharges your payment obligation. Refunds are issued by the entity that took the original payment.

Changes to this policy

We may update this policy to reflect changes in billing systems, payment partners, plans, or legal requirements. Because prices and plan mechanics evolve, the authoritative, current refund and renewal mechanics also live in our Pricing page and in the in-product account-settings page. Material changes will be posted at https://planmagnet.com/refunds with an updated effective date.

Refund & Cancellation Policy