Legal
Subprocessors
To provide the PlanMagnet product & project management platform, we engage a small set of trusted third parties ("subprocessors") that process personal data on our behalf. This page lists them for transparency.
The list below is published from our DPA Annex 3 and is kept current; the authoritative live list is maintained by Burdenoff and notified per the Data Processing Addendum.
Current subprocessors
The providers we use today to operate the platform.
| Subprocessor | Service / role | Location | Data categories |
|---|---|---|---|
Amazon Web Services Amazon Web Services, Inc. | Primary cloud infrastructure — compute, databases, caching, secrets management, containerised services, object storage, and static asset delivery | ap-south-1 (Mumbai, India) | All categories of Customer Data hosted on the service |
Cloudflare Cloudflare, Inc. | CDN, WAF, DNS, and Zero Trust | Global edge | Connection metadata, IPs, request headers; cached static assets |
Amazon Simple Email Service (SES) Amazon Web Services, Inc. | Transactional email delivery | ap-south-1 (Mumbai, India) | Email address, content of transactional emails |
Razorpay Razorpay Software Pvt. Ltd. | Subscription billing and payment processing (India and regional) | India | Billing identifiers, tokenised UPI/card data |
Stripe Stripe, Inc. | International subscription billing and payment processing (PCI-DSS processor) | US / EU | Billing identifiers, tokenised card data |
Shared Burdenoff platform services Burdenoff Consultancy Services Pvt. Ltd. | Auth / RBAC, conversations, files, tags, tenant, billing, and notifications on the shared platform | India | All categories, as Burdenoff-internal processing on the shared platform |
Apache Answer (self-hosted) Operated by Burdenoff | Support community at community.planmagnet.com | India | Community profile and post content |
Burdenoff support tooling Burdenoff Consultancy Services Pvt. Ltd. | In-house ticketing and customer success | India | Support content |
Algoshred Technologies Corp Algoshred Technologies Corp (Delaware, USA) | International payment-processing entity invoicing via Stripe | USA | Billing identifiers for international invoicing |
Being finalised
These providers are core to PlanMagnet's functionality and will be named, with a DPA executed, before they process any customer data. We list the roles now so there are no surprises.
| Subprocessor | Service / role | Location | Data categories |
|---|---|---|---|
SSO / identity provider To be confirmed To be confirmed | Single sign-on and identity federation for enterprise workspaces | Global | Authentication identifiers, directory attributes |
Product analytics provider To be confirmed To be confirmed | Privacy-respecting product usage analytics | Global | Usage events, anonymised identifiers |
Error monitoring provider To be confirmed To be confirmed | Application error and performance monitoring | Global | Diagnostic data, stack traces, request metadata |
Integration partners To be confirmed To be confirmed | Optional connectors (source control, CI/CD, chat) you choose to enable | Global | Only data you elect to sync through an enabled integration |
Good to know
- For Enterprise or dedicated-tenant deployments, the subprocessor list may be narrowed in your Order Form (for example, India regions only).
- Each referenced contract is identified by its Document ID and incorporated by reference; the version that applies is the one current at your effective date unless an Order Form specifies otherwise.
- Questions about data processing? See our Privacy Policy and Security pages, or contact us.